Frequently Asked Questions

Furnberry stands out as one of Canada's best online furniture stores, offering a wide selection of affordable furniture. As a premier destination among Canadian furniture stores, we make it easy and convenient to buy furniture online. Discover our extensive range of stylish and functional pieces to enhance any space—shop for quality furniture that combines style with practicality, all from your home.  

Furnberry has a physical store where you can view our extensive furniture range firsthand. You are welcome to visit us, explore our collections, and get personalized assistance from our knowledgeable staff. For more information on our store location and hours, please visit our website or contact our customer service team.

It is absolutely SAFE to order online by using your credit card on our website as the information is secured using the same encryption methods and security measures used by financial institutions.

In-store, we accept various payment methods, including Visa, MasterCard, American Express, Interac, e-transfers, Paybright, and cash. Our accepted payment options for online transactions include Visa, MasterCard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, Affirm, and Interac debit Visa.

Your card will be charged once the order is confirmed. You will receive an order confirmation email within a few minutes of your order being placed.

Yes. We offer financing plans through our lending partner Affirm. Enjoy the convenience of 6, 12 & 18 equal monthly payments. Buy now and pay later with Affirm.

1. Add items to your shopping cart as usual, then select Affirm as your payment method.
2. After clicking “Complete Order”, you will be redirected to complete Affirm's easy online application and get decision within seconds.
3. Confirm your payment plan with Affirm and return to Furnberry to complete your order.

Yes. An order confirmation email will be sent to you once your order has been placed. There will be a confirmation number and that is your official order number.

If an item is temporarily unavailable, you can still place an order for it. We will contact you and discuss the earliest delivery or substitution options.

Price adjustments will be accepted within 14 days of purchase, upon presentation of the original receipt. Certain conditions may apply.

Yes. Most of the items require assembling, except mattresses, box-springs and some factory assembled items.

The photos on the site are as accurate as possible. Those are actual pictures of the products. However, the actual color of the item may vary slightly due to different monitor settings.

Most of our furniture is ready-made. Some furniture can come in different sizes and colors as displayed on our website.

Replacement parts and hardware are available for purchase for certain products. Please contact our customer care team for additional information.

We offer protection plans through Guardsman. Guardsman Gold Complete Plus Furniture Protection Plan helps you protect your furniture & mattress from accidental stains and damage. Buy with confidence and protection for 5 years.

You will be shown the protection plan once you select the item in your shopping cart. You simply need to select the box and it will be added with your order.

We currently ship all over Canada. For USA – please contact our shipping department for delivery fees and more.

You will be shown the estimated delivery date once you select the item. Once your order is placed, your order confirmation email will also show your estimated delivery date(s).

Shipping within the Greater Toronto Area (GTA) and surrounding areas will take between 2 and 5 business days (except weekends).

Shipping outside of the Greater Toronto Area (GTA) is arranged with a third-party shipping company. This will take between 5 and 10 business days (except weekends).

Please note that if any delivery location is in a rural or remote area (i.e. outside of urban cities and towns), this typically results in longer transit times.

Shipping fees vary by product and by delivery destination, which can be determined by entering your postal code and province when viewing your shopping cart.

Please note that if any delivery location is in a rural or remote area (i.e. outside of urban cities and towns), this typically results in extra shipping charges.

To get a manual shipping quote for any destinations in Canada, please call us at 1.800.977.2191 or send us an email with the product you like and your delivery address at: info@furnberry.com

Applicable provincial and federal sales taxes are applicable on delivery fees.

Given the nature of the products, we cannot ship to P.O. Boxes.

Log in to your Furnberry account to check the status of an order. Or contact our customer service.

A tracking number will be sent to you by email, so you can track your delivery.

Yes, you can. Please choose the shipping option – Pick up from store.

You will receive an email, SMS or phone call when your order is ready for pick-up.

We deliver the products in a timely and efficient manner. Smaller items are shipped via Canpar, Purolator, FedEx, UPS. Larger, heavier items are shipped via third-party LTL shipping companies.

For GTA and surrounding areas, items are shipped by our in-house delivery service.

Any packages shipped via Canpar, Purolator, FedEx, UPS do not require delivery appointments. If a signature required and there is no one at home to accept the shipment, a delivery attempt notification with further details will be issued.

Normally, shipments are scheduled to arrive Monday to Friday, between 8 am and 5 pm local time. The local delivery agent will contact you and schedule a date and time of your convenience to deliver your order.

If you wish to change the delivery address, please contact our Customer Service Team via email only before the item is dispatched to you (this is likely to be within 24 hours of you placing the order). If your order is already on its way to you, then there will be a re-routing Fee. 

Yes, please contact our service team and we will schedule your delivery date accordingly.

YES. A Return Merchandise Authorization (RMA) number must be obtained by email BEFORE any item is returned to Furnberry. Please email at info@furnberry.com for any return authorization request. This applies to all RMAs regardless of the reason. 

If the return is approved, an RMA number will be emailed to the customer along with return instructions. The RMA number provided must appear clearly on the shipping label of the freights. The RMA freights will be subject to a restocking fee.

You may cancel your order anytime before the product leaves the warehouse for a full refund (this is likely to be within 72 hours of placing the order).

If you choose to cancel the order after 72 hours, then items are subject to 25% restocking fees.

If you choose to cancel the order after the product has left the warehouse, we will deduct the shipping and return shipping charges. Items are subject to 40% restocking fees.

If you choose to notify us within 72 hrs for distance date delivery or pick up arrangement, you can do so and it can be held for 6 months or 180 days with no additional fees.

Please note, that any deposit or payment for custom orders and store or online orders will be held for 4 months or 120 days. If you choose NOT to notify us and to cancel the order after 4 months, then it will be non-refundable.

Please contact our service team within 48 hours with a detailed description of the issue along with a photo. We will take care of the rest!

If you are not completely satisfied with your purchase due to damage or incorrect items, you have 48 hours to correct it. Please get in touch with a member of our service team. We will gladly exchange, refund, replace or repair, depending on what is required to correct the situation as soon as possible, upon presentation of the original receipt. The item must be returned within 30 days of obtaining a Return Merchandise Authorization (RMA) number. The item must be returned in original packaging boxes. If the item has been opened, then it must be re-packed in the original packaging in order to be accepted for a refund or for an exchange. For more information, please read Refund | Exchange.